These Terms of Service govern your access to and use of LifeEdge Pro (the “Platform”), operated by LifeEdge Pro LLC, a California limited liability company based in Santa Cruz County. By using the Platform you agree to these Terms and our Privacy Policy. These Terms supersede all prior agreements.
The Platform provides: Parking Lot Mode (AI pre-meeting coaching), Close Probability Scoring, CRM, Sales Scripts & Resources, and Community Features. All AI content is generated by large language model technology which may produce errors. You must independently verify all AI outputs before client use.
You must be 18+, hold a valid active life insurance license in at least one U.S. state (or work for a licensed agency), have legal authority to enter contracts, and use the Platform solely for lawful business purposes. By registering you attest to holding a valid license and agree to notify us immediately at support@lifeedgepro.com if it lapses. LifeEdge Pro reserves the right — but not the duty — to verify licensure. Unlicensed use results in immediate termination and may be reported to state regulators.
Provide accurate information and keep it updated. You are solely responsible for all account activity. Notify us immediately of unauthorized access at support@lifeedgepro.com. Never share credentials. One account per licensed agent.
NO CREDIT CARD IS REQUIRED TO START YOUR FREE TRIAL. Your trial lasts 14 days from the date you sign up, with full access to Pro features at no cost.
IF YOU TAKE NO ACTION, YOUR ACCOUNT AUTOMATICALLY CONTINUES ON THE FREE PLAN WHEN YOUR TRIAL ENDS — NO CHARGE, NO PAYMENT METHOD ON FILE, NO ACTION REQUIRED. The free plan keeps core CRM, pipeline, and dashboard features at no cost. The trial does not automatically convert to a paid subscription, and nothing is billed unless you affirmatively choose to upgrade.
TRIAL CONFIRMATION: You will receive a confirmation email with your exact trial end date.
UPGRADING TO PRO: If you choose to upgrade to a paid plan, you will be asked to provide a valid payment method at that time. CALIFORNIA AUTO-RENEWAL DISCLOSURE (Cal. Bus. & Prof. Code §§17600–17606): once you subscribe, your subscription automatically renews each billing period at the rate shown at checkout (Monthly: $29.99/month • Annual: $299.00/year) until you cancel. To cancel: Profile → Subscription → Cancel, or email support@lifeedgepro.com.
POINT-OF-SALE: On-screen signup and upgrade disclosures are consistent with this Section and incorporated herein. In any conflict, the on-screen disclosure controls.
YOU ACKNOWLEDGE: By entering payment information to upgrade, you expressly authorize all resulting charges.
YOUR SUBSCRIPTION AUTOMATICALLY RENEWS each billing period until canceled.
All fees in USD. Up to three payment retries over seven days before suspension. You are responsible for maintaining a valid payment method and all applicable taxes.
30 days advance email notice required. Annual subscribers protected from price increases during their current paid annual term.
Profile > Subscription > Cancel, or email support@lifeedgepro.com. Confirmed within 2 business days. Takes effect at end of current paid period.
You keep access to the paid features through the end of your current paid period, and billing stops. After that, your account continues on the free plan: you keep access to LifeEdge Pro and to all of your contacts, pipeline, notes, and history, limited to the features included in the free plan. We do not delete your Customer Data because you cancel, or because your paid period ends. You may resubscribe at any time, and your data will be as you left it. Paid features you used (such as email automations and your public Agent Page) are turned off when the paid period ends and are not restored until you resubscribe and re-enable them.
All fees non-refundable except: (a) termination without cause — prorated refund = (days remaining ÷ total days) × amount paid; (b) duplicate billing error — full refund; (c) charges after confirmed cancellation — full refund. Requests to billing@lifeedgepro.com within 30 days.
No credit card is required for the trial, so there is nothing to cancel to avoid a charge. If you take no action, your account continues on the free plan when the trial ends. Trial end date and time are displayed in your dashboard.
Cancel before effective date of any material Terms change for a prorated refund of unused subscription.
After cancellation or a paid term ends: your Customer Data is retained and remains accessible to you under the free plan (see 6.2).
Payment failure: if a payment failure is unresolved 30 days after your first failed payment, your paid subscription is canceled and your account continues on the free plan. No Customer Data is deleted.
When data is deleted: we delete Customer Data (a) when you ask us to, from the date of your request; (b) after we terminate your account for cause under Section 16, once the export window in Section 16 has passed; or (c) where the law requires. Deleted data cannot be recovered. You can export your data at any time before then.
AI outputs may contain errors or hallucinations, are not endorsed by any carrier or regulator, must not be misrepresented to clients, and must be independently verified before client use.
AI Technology Standard: LifeEdge Pro makes good faith efforts, consistent with industry practice for similarly-situated AI productivity tools, to reduce known output limitations. Your independent verification is the primary safeguard.
No Express Warranty from Marketing: No marketing statement constitutes a warranty of specific outcomes, close rates, or commissions. All performance references are illustrative only.
You are solely responsible for: maintaining licenses; complying with all insurance laws and carrier/IMO policies; independently verifying AI outputs; accuracy and lawfulness of data entered; obtaining client consents; all client communications and sales activities.
You may not: engage in unlicensed insurance activity; misrepresent AI outputs; violate HIPAA or CCPA/CPRA; reverse engineer the Platform; resell or sublicense access; build competing products using Platform insights; or interfere with Platform infrastructure.
All Platform software, AI models, algorithms, content, and trademarks are owned by LifeEdge Pro LLC. You receive a limited, non-exclusive, non-transferable, revocable license for your own lawful business use during your active subscription.
You own all of it. All contacts, records, notes, XLSX/CSV imports, and CRM data belong entirely to you. LifeEdge Pro claims no ownership rights over your Customer Data.
We are your processor, not your owner. Strictly limited license to store and process data solely to deliver Platform features. License ends at termination.
No AI training on your data. Your Customer Data — contacts, CRM records, XLSX uploads, PLM session inputs — is never used to train, fine-tune, or improve any AI model.
Your XLSX/CSV imports are yours. Raw uploaded files deleted after import processing. Resulting records belong to you.
We will never contact your clients. Your Customer Data will never be used to contact or market to your clients or prospects.
We never sell your data. Never sold, rented, or shared for any commercial purpose unrelated to delivering the Platform.
Take it with you anytime. Export anytime at no charge, including after you cancel. See Section 6.6.
AI outputs provided for your personal professional use. LifeEdge Pro retains all IP rights in underlying models and systems.
Governed by our Privacy Policy, incorporated herein. California CCPA/CPRA rights exercisable at privacy@lifeedgepro.com within 45 calendar days. Deletion requests are processed from the date of request. For purposes of these Terms, “De-Identified Data” means data that has been irreversibly altered such that it cannot reasonably identify any individual or Customer and cannot be used to reconstruct Customer Data. LifeEdge Pro may use De-Identified Data for analytics, benchmarking, and platform improvement. De-Identified Data is never reverse-engineered to identify any individual or Customer.
Commercially reasonable efforts to maintain availability. Force majeure covers unforeseeable events (acts of God, war, pandemic, cyberattacks on our infrastructure, government orders) — but excludes foreseeable third-party SaaS provider outages (Vercel, Neon, Anthropic, Stripe, Resend). Outages exceeding 14 consecutive days entitle you to a prorated refund for the excess period.
THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. ALL WARRANTIES DISCLAIMED INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE, AND NON-INFRINGEMENT. NO WARRANTY OF UNINTERRUPTED ACCESS, AI OUTPUT ACCURACY, OR ANY SPECIFIC BUSINESS RESULT.
NO LIABILITY FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES. AGGREGATE LIABILITY CAPPED AT THE GREATER OF: (A) FEES PAID IN THE PRIOR 12 MONTHS; OR (B) $100. THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN.
You indemnify LifeEdge Pro for claims arising from your AI output use, Terms violations, law violations, data you input, and your sales activities. Does not apply where claims arise primarily from LifeEdge Pro’s own gross negligence, willful misconduct, or fraud.
Immediate termination for cause: material violations, fraud, security risks, legal/regulatory requirement. (Non-payment does not terminate your account; see 6.6.)
10-day cure period for non-material violations with written notice.
Without cause: 30 days written notice with prorated refund.
Upon termination by us, your license ceases immediately, and we make your Customer Data available for export for 45 days, after which we may delete it. Canceling your own subscription is not a termination under this Section; see 6.2. Sections 7, 10, 12–15, 17–20 survive.
Contact billing@lifeedgepro.com within 30 days of any disputed charge before initiating a chargeback. Response within 10 business days.
California law governs. LifeEdge Pro LLC is a California LLC based in Santa Cruz County — the agreed and appropriate venue for disputes not subject to arbitration.
Required First Step: Email legal@lifeedgepro.com with dispute description. 30-day good-faith negotiation required before any formal proceeding.
Arbitration: JAMS Streamlined Rules, conducted remotely. LifeEdge Pro pays JAMS fees above $250. Class actions waived except California public injunctive relief (McGill v. Citibank, N.A., 2017).
Opt-Out: Email legal@lifeedgepro.com within 30 days with subject “Arbitration Opt-Out — [Your Email]” and your name, account email, and opt-out statement. LifeEdge Pro will use commercially reasonable efforts to confirm within 5 business days. If no confirmation within 10 business days, follow up before assuming opt-out was received.
Material changes notified 14 days in advance by email and in-app notice. Cancel before effective date for a prorated refund if you disagree. Version history: lifeedgepro.com/terms/history.
Entire Agreement. Severability. No Waiver. Assignment requires consent (LifeEdge Pro may assign in M&A). TCPA: Express written consent obtained before any SMS features. No Third-Party Beneficiaries.
Use this form to submit arbitration opt-out notices, data requests, or other legal matters. You will receive an email confirmation immediately upon submission.